opscotch - Operations, Customer Service, Project Management, Help Desk Resource Management Software

In the Ticket Detail comments stack and are sortable.

Ticket Info is presented to the right, and you can easily add a comment on the left.

All modifications are stored in the history along with the time, date and the user that made the change.

Attach Images, Supporting Files, Invoices, or anything else.

Images such as screenshots can be viewed graphically and found visually.

All attachments can be easily launched in the registered viewer on your system.

In the client record view you can easily locate all of the client's open tickets by clicking on the All section.

In this view you can view, sort or open any of the tickets on this client.

Additionally you can easily add a new ticket for this client by entering the information on the left.

In the snips section of the client record view, you can see the client image, their building photo, and their website screenshot.

Snips will also pull up the current weather for their address.

Looks like it will be nice on Saturday!

Attachments can be uploaded and added on contacts, too.

Here we can see all the attachments on a particular contact.

Images will display with a thumbnail, documents and other files will have an icon.

Contacts can be connected to one another via relations, allowing you to represent real-world relations in your data.

There is no limit on how many relations you can enter for a contact and relations are automatically reciprocal.

All you need to do is note that Sam is a consultant for SysCorp, LLC. and he will appear in their record as well.

Using a microblog style interface you can easily add any kind of information to any contact record in Snips.

This functionality allows you to keep track of your contact's likes, dislikes, personal preferences, pet names, or anything else that is 250 characters or less.

Leverage this functionality to allow your whole staff to really get to know your customers!

Adaptive Phonetic Search allows you to locate clients, while partial word matches simultaneously locate tickets, putting all the information at your fingertips.

Find 'IniWare' when they say 'Anywhere', find 'Crate & Cart' when they say 'Grade *mumble* *mumble*'

Stop always asking for customer numbers, or if they can spell that company name.

Select your preference of light and dark high contrast themes that make reading information much easier.

Opt to break list views into two panels separating Active tickets from those that are Deferred waiting for customer action.

Sort list entries by any field, making it easy to pinpoint the entries you are after.

Our clean user interface lets you get at the data without all the clutter.

High contrast themes and larger fonts enhance rapid readability.

Compartmentalization of information into panels create defined zones of data.

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What is the virtue of centralized data?

The Benefits of a Centralized Database Data is the life-blood of just about any organization. Data needs collected, stored, and accessed with ever increasing speed and integrity. These could be records on products, services, or customers. Having all this data in a centralized database is crucial for an organization's flexibility and success.

The use of a centralized database is vital in frontline areas of organizations like in customer service and customer relations. Having to re-collect customer data is time consuming and will not make a good impression for any company or institution. Beyond the fact that there are tremendous efficiencies when using a centralized database, there are huge risks with not centralizing data. One of these is data integrity. All too often, data gets scattered around an organization with a spreadsheet in one place, a database in another location, and a contact list randomly shared among a selected few.

Duplication and inaccuracies can become rampant causing lost time and customer service issues. The other significant risk is that fact that these scattered and disparate sources may not be backed up and then there's a recipe for disaster. Implementing a centralized database can provide a multitude of benefits for any organization.

Having a centralized record repository can create great time savings, allowing customer service representative to a have one place to input and retrieve data. With this sort of system, updates and access can be almost instantaneous and provide reduced service and sales response times allowing representatives to better assist end-users and customers rather than having to scour multiple sources and then have to verify if they have the correct information.

Support costs for an organization can be reduced with the use of a central database. Instead of training representatives on multiple systems, training on the use of a single system can create time and cost efficiencies as users only need to know one system. Along with training benefits, backing up data can be better handled if the data comes from a single source rather than many.

Once an organization has embraced and amalgamated all their data, they can look to past the old inefficiencies of decentralized data collection and storage and explore ways to gain a broader customer base and expand market share or influence in their area of expertise.